Refund policy

We want you to love your SONDER purchase.

Because our products are made specifically to your chosen personalisation, personalised items cannot be returned or exchanged simply because you change your mind, choose the wrong personalisation, or no longer want the item.

Please carefully check your personalisation and product selection before placing your order.

If your order arrives damaged, faulty, defective, or different from what you ordered, please contact us as soon as possible with your order number and clear photos of the issue.

We will assess the issue and, where required under the Australian Consumer Law, provide an appropriate remedy such as a replacement or refund.

Our policies do not exclude, restrict or modify any rights you have under the Australian Consumer Law. These rights cannot be taken away by our store policies.