Shipping policy

Estimated Delivery Times

We offer FREE standard shipping on our SONDER products to Australia, the United Kingdom and the United States.

Our products are personalised and made to order. The estimated delivery times below include production and shipping.

Personalised MagSafe Phone Cases

- Australia: 12–35 business days

Personalised MagSafe Wallets

- Australia: 6–14 business days
- United Kingdom: 4–10 business days
- United States: 4–12 business days

Delivery times are estimates only, not guarantees. Actual delivery times may vary due to production requirements, shipping delays, public holidays and circumstances outside our control.

International orders
Shipping availability and delivery times vary depending on the destination and product. Any applicable shipping options and estimated delivery times will be shown at checkout.

International customers may be responsible for customs duties, taxes or other charges imposed by their country.

Where tracking is available, tracking information will be provided once your order has been dispatched.

If an order contains more than one product, items may be shipped separately because our products can be fulfilled from different locations. This means products in the same order may arrive at different times.

If your order appears to be significantly delayed, arrives damaged, or does not arrive, please contact us with your order number so we can assist.

Nothing in this Shipping Policy limits or excludes any rights you have under the Australian Consumer Law.