Terms of service

By using the SONDER website and purchasing our products, you agree to these Terms of Service.

Our products are made to order and may be personalised according to the information provided by you when placing your order.

Please carefully check your product selection and personalisation details before completing your purchase. SONDER is not responsible for errors in personalisation details supplied incorrectly by the customer.

Orders are subject to payment being successfully received. We reserve the right to cancel an order where necessary, including where there is an obvious pricing or product information error.

Delivery times vary depending on the product, destination and fulfilment provider. Estimated delivery times are provided on our website and may be affected by circumstances outside our control, including postal delays and customs processing.

Returns and refunds are handled in accordance with our Return and Refund Policy.

Nothing in these Terms of Service excludes, restricts or modifies any rights you have under the Australian Consumer Law. Where a product has a major problem or otherwise does not meet the consumer guarantees that apply, you may be entitled to a repair, replacement or refund as required by law.

You agree to use the SONDER website lawfully and not to misuse, interfere with or attempt to gain unauthorised access to the website or its systems.

We may update these Terms of Service from time to time. The version published on our website will apply to your use of the website and purchases made after the updated terms are published.

If you have any questions about these Terms of Service or an order, please contact SONDER using the contact details provided on our website.